Disasters such as water damage, fire, mold, and storm damage can ruin your residential property. Restoration experts can help restore your property to its pre-disaster state. However, not all restoration companies are created equal. 

When hiring a restoration company, you must know the red flags to ensure you choose a reputable and reliable provider. This article will explore the top red flags for hiring a restoration company.

What Are the Common Red Flags of Restoration Services? 

Restoring property is a necessary process that requires careful consideration of the services’ quality. Knowing the common red flags of restoration services is essential to ensure you get the best possible outcome for your restoration project.

Here are some of the most common red flags when it comes to hiring a residential restoration company: 

1. Lack of Credentials

One of the most important things to consider when hiring a restoration company is credentials. Reputable restoration companies should be licensed, insured, and certified by industry organizations such as the Institute of Inspection, Cleaning, and Restoration Certification (IICRC). If a company cannot provide proof of its credentials, it’s best to look elsewhere.

2. Lack of Experience

Experience is another essential factor to consider when hiring a restoration company. You want to choose a company with a proven track record of successfully restoring properties in your area. Ask for references and check online reviews to understand the company’s experience and reputation.

3. Dishonesty 

A reputable restoration company should be transparent about its services, pricing, and timeline. If a company is evasive or unwilling to provide transparent information, it’s a red flag. You want to work with an upfront and honest company about what they can do and how much it will cost.

4. Pushy Sales Tactics

Beware of restoration companies that use pushy sales tactics to sell services you don’t need. A reputable company will provide a detailed damage assessment and recommend only the services necessary to restore your property. Looking elsewhere is best if a company tries to pressure you into additional services.

5. Lack of Communication

Communication is critical when working with a restoration company. You want a responsive company that keeps you informed throughout the restoration process. It’s best to avoid a company that is slow to respond to your calls or emails or doesn’t keep you informed of progress. 

6. Unprofessional Behavior

Professionalism is essential when hiring a restoration company. You want a company that is respectful, courteous, and knowledgeable. If a company’s representatives are rude, unprofessional, or seem uninformed, it’s a red flag.

7. Inadequate Equipment

Restoration companies need specialized equipment to restore your property effectively. If a company needs the necessary equipment or uses outdated or inadequate equipment, it can ensure the restoration process and result in subpar results.

8. Lack of Insurance

Restoration work can be dangerous, and accidents can happen. Choosing a restoration company that carries workers’ compensation and liability insurance is essential to protect you in case of accidents or damage to your property.

9. Failure to Provide a Proper Documentation

A reputable restoration company should provide you with a detailed estimate, a contract outlining the scope of work and pricing, and documentation of the restoration process. If a company doesn’t provide proper documentation, it’s a red flag.


Hiring a restoration company can be difficult and potentially costly, so thoroughly researching any company you are considering is essential. It is important to look for red flags indicating that the company is not a good fit for you. By taking the time to research and watch for these red flags, you can ensure that you are hiring trustworthy and reliable restoration services.

One Call Services provides cost-effective and reliable restoration services in California. We offer various repair services for business clients and have years of experience. Additionally, our experts have the skills, training, and equipment to restore your commercial property. Contact us today to inquire about our services!

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